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Vacation Rental Policies

Reservations and Deposits

We begin accepting new reservations as rates are added. Most homes are live by September 1st for the following year. Most properties are live by Sept 1. Partial Rentals (3 night minimum), available in the off season and in some homes in season.  Taxable areas: Bethany Beach 7%; Fenwick Island 7.5%; South Bethany 8%, Ocean View 5%, Millville 2%.  Reservations made less than 30 days prior to arrival date must be paid in full at time of booking. *If booking 6+ months in advances, ask about our flex payment plan.

Final Payments

The balance of your agreement is due 30 days prior to check-in and will automatically be charged to card on file. 


If your property is available before 4 p.m. we will contact you for early in. Otherwise, check-in is at 4 p.m.  If you will be arriving after 5 p.m., your keys will be left in the foyer, which is unlocked, in an envelope with your name on it. To see our full list of check-in rules click here


Check-out time is 10:00 a.m. Keys must be returned to our office at that time. Once keys are returned to our office the property may not be occupied or re-entered for any reason. A key drop box is provided outside our office door for early departures. Late check-outs are subject to additional charges. We ask that you leave the premises in the same general condition as it was found. We do not expect you to undertake any heavy cleaning tasks. Please: Replace bed spreads after removing your linens, and return all furnishings to their original positions.  Dishes and cookware should be cleaned and put away, or in the dishwasher on the wash cycle. Trash should be collected, bagged and placed in the outdoor container. The refrigerator should be emptied of all food and free of spills. Counters, table tops and appliances should be wiped free of excess spills and smudges. Carpets and floors should be “broom clean” of excess debris, food and sand. Premises must be vacated with windows and doors locked and all keys returned to our office by 10 a.m. Cars and bikes must also be removed by 10 a.m. Property inspections will be made after check-out. There will be a charge if the above procedures are not followed.  In the event you wish to have maid service during your stay, we will endeavor to make necessary arrangements (charges may apply). Any discrepancies with the unit must be reported the day of check-in. This includes cleaning discrepancies. No refunds will be given.

Trash pick-up

Trash collection days depend on the area where you are staying.

Air Conditioning

A/C units are designed for a 15 degree differential from outside temperatures to inside temperature after 24 hours of continuous operation. Maximum efficiency is 74 degrees. Please be sure the breaker is on and that all doors and windows are closed.


Please allow adequate time for the refrigerator to cool newly placed food and beverages. It takes approximately 24 hours to re-adjust itself. DO NOT adjust the settings. If refrigerator or freezer controls are set to high, no cold air goes into the refrigerator.


Grills are to be used in designated areas only. Grills are not allowed at some communities.


Occupancy is STRICTLY limited to the number shown on your agreement regardless of the amount of bedding. Each property described on our Internet site indicates the number of persons allowed at any time, including children.

Non-Smoking Homes

Please respect the wishes of owners and do not smoke in homes. All of our properties are non smoking. 


MOST homes are NOT pet friendly properties. Violation will result in eviction.

Pet properties are clearly marked. Pet friendly homes require a refundable deposit, additional cleaning charge and some have additional pet fees. There is a 1-2 dog max and certain breed restrictions and weight restrictions may apply. See listing for details.  


Each rental property is privately owned and is furnished according to the owners’ individual style. Basic equipment and furnishings for a comfortable vacation are provided. Items such as microwaves, TVs and WIFI, ice makers or hot tubs are provided in some but not all properties as a courtesy of the owner. Immediate repair in the event of breakdown is NOT guaranteed. GUESTS WILL NEED TO SUPPLY THEIR OWN linens, towels, beach towels, toiletries, paper and soap products.  Linen package is available for additional fee. Not all homes supply beach equipment, baby supplies or bicycles. (Ask agent for details) These items may be rented from local rental services. Ask agent for more information. 


Parking is limited. Ask your agent for the number of spaces available. Boat trailers, motorhomes and campers are not allowed in most areas. Parking permits, where needed, are available for one car if the owner has supplied one. Two keys are given with each rental property at check-in. Additional keys, if available, may be obtained at the agents’ discretion.  Bethany – Parking permits and meters are in effect May 15 to Sept 15th 10 a.m. until 11 p.m. on Garfield Parkway, Hollywood, Campbell & Central Avenue. 10 a.m. to 4 p.m. on all other streets. You will need a permit to park on the street but not in driveways or yards of the rental properties. Parking permit areas will be posted with permit signs. Check signage for valid permits and areas.

Visitors Parking Guide
Pay to park is effective every day May 15th through September 15.
All public parking is either pay to park or by resident or business permit.
Payments or permits are required beginning at 10:00 a.m. daily until either 4:00 p.m., 8:00 p.m., or 11:00 p.m. as designated by signs depending on location.

Rate: $2.50 per hour.
Payment Options
  Pay Stations – Pay with AMEX, MasterCard, VISA, Discover, or quarters, then display time receipt on dashboard with expiration time showing.
  Old style meters – Pay with quarters for desired amount of time.
  Pay by phone – Use Parkmobile to pay for parking at any pay to park space by installing application on smart phone or by calling 1-877-727-5758.                  Parking zone numbers are located on every pay station and single meter, as well as on signs.

Time limits: Garfield Parkway – 2 hour limit (may park more than two hours with new pay station time receipt or Parkmobile session); all other pay parking spaces unrestricted.
Parking Permits for pay to park spaces (not valid on Garfield or in Resident Permit areas).
  Purchase at Police Department (214 Garfield) open 24 hours, 7 days a week.
  1 Day $25; 3 Days $75; 7 Days $175.
East-west streets with “Residential Permits Required” signs restricted to vehicles displaying Resident Permits during hours as posted.
Business Permits are valid on streets west of Penn. Ave. designated Resident/Business Parking by permit.
Resident and Business permits are not valid in pay to park spaces.
Handicap and Service vehicles are not exempt from payment.
Motor Cycles: Multiple cycles may park in a parking space with (1) pay receipt.
Motor Scooters: May either park free in designated areas (please reference the parking map), or pay to park.
Common mistakes:
  Allow paid time to expire.
  Place pay station time receipt face down, unreadable.
  Park where signs or yellow lines prohibit, e.g. driveways, stop signs, fire hydrants, intersections, bike lanes.
  Park with vehicle protruding into traffic lane.
  Back into space designated as head in parking.

Coin Change-Makers: 99 Garfield, Garfield Mid 100 Block North & South side, Garfield at N. Penn., Garfield at S. Penn, N. Penn. At Central.
Call 302-539-8940 for more information.

Maintenance and Repairs

It is the rental guest’s responsibility to report any needed maintenance or repair problems as soon as possible. Reasonable wear and tear are the responsibility of the property owner. However, if you do cause any damage in the property, you must report the problem and pay for repairs that exceed the limit of your Security Deposit Waiver.

Security Deposits

All Confirmation Agreements will be assessed a non-refundable Security Deposit Waiver.  This waiver will cover accidental damage up to $1000.

Swimming Pools and Tennis Courts

Most community pools are open from Memorial Day to Labor Day, though some open in mid-June. Pool hours are set at the discretion of the condominium or club management and are subject to change. There will be NO REBATES given for discretionary pool closings. Several communities do require a non-refundable user fee, which is in addition to your total rental fee.


In the event of a cancellation or transfer, you are responsible for the full amount of your original agreement. Only IF we are able to secure for that property a new agreement for the same time period and dollar amount will your monies be refunded (less a 15% penalty on total gross rent). All cancellations must be put in writing and received by our office prior to re-renting.

Travel Protection

Optional Generali Travel Protection (formerly CSA) is available. Information is available at or by phone at 866-999-4018

Other Notable Information

1. Lifeguards (where available) are generally on duty from 9:30 to 5:30. Check postings at your beach. Please help keep the beach clean and free of trash.

* Red flags indicate “No Swimming!”

2: Please double check drawers and closets before departure as WE WILL NOT BE RESPONSIBLE FOR RETRIEVING AND/OR RETURNING ARTICLES LEFT IN THE PROPERTIES. If we do, fees may apply. 

State Beaches

Lifeguards on duty Memorial Day thru Labor Day 9 a.m. – 5 p.m. Fires are prohibited. Bathhouse facilities open 8 a.m. to sunset.

Daily Entrance Fees: DE State Residents/Out-of-State Inland Parks: $4.00/$8.00. Ocean Parks $5.00/$10.00.                                                                                Annual Permit $35.00/$70.00. Senior (62+):$18/$35. Active Duty Non resident $35. Delaware Military $17.50  

Discount Books:
DE State Residents Inland Parks: $20.00 for 6 daily passes. Out of State $20.00 for 3 daily passes.

Ocean Parks: $25.00 for 6 daily in State passes and $25.00 for 3 daily out of State passes.

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